Terms Of Service
In force from October 21, 2026
Seller: Hendrano LLC, 27001 US Highway 19 North, Clearwater, FL 33761, United States. Full details at the end.
What we sell: blankets and heated blankets. Heated blankets are mains-powered electrical products and have a part of their own below.
This contract has five rulebooks, and we only wrote one of them.
That is unusual to say out loud, and it is the reason this document is laid out the way it is. Most of what governs your purchase does not come from us at all — it comes from a Federal Trade Commission rule, from Florida's commercial code, from a federal warranty statute, and from the federal billing laws that sit behind your card. Those four we cannot edit. The fifth — the part we actually wrote — is smaller than most online stores imply, and it is in PART 5.
Each part below names its rulebook first, then says what it means for your order.
PART 1 — THE FTC'S SHIPPING RULE
Rulebook: the Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435. A federal regulation, enforceable by the FTC, that applies to us whether or not it appears in our terms. Most online stores never mention it.
What it requires: we must ship within the time we state, or — if we state no time — within 30 days of receiving your properly completed order.
If we cannot: we must notify you before that deadline, give you a revised shipping date, and let you either consent to the delay or cancel for a full refund. Your silence is not consent to an indefinite wait.
If you cancel under the rule, the refund deadline is also set by it: seven business days where you paid by cash, check, or money order, and within one billing cycle where you paid by credit.
What that means in practice
| Stage | How long | Counted from |
|---|---|---|
| Processing | 1–3 business days | the first business day after your order |
| Transit | 3–5 business days | the day of shipment |
| Total | 4–8 business days | roughly 6–12 calendar days |
Transit is counted from shipment, not from your order. Business days are Monday through Friday, excluding federal holidays.
These figures include the carrier. If the carrier is slow, we are late — there is no separate category for that, and we do not exclude carrier delays from our own estimate.
If we know we cannot meet the date, we contact you and offer the refund rather than waiting to be chased. We never make a new shipping date the condition of getting your money back.
Risk of loss stays with us until the package is delivered to you. A package lost, stolen in transit, or delivered to the wrong address by the carrier is ours to resolve, and we open the carrier claim ourselves.
PART 2 — FLORIDA'S COMMERCIAL CODE, AND THE FEDERAL WARRANTY ACT
Rulebooks: Florida Statutes §§ 672.314 and 672.315 (Florida's enactment of UCC Article 2), and the Magnuson–Moss Warranty Act, 15 U.S.C. § 2301 et seq.
What Florida law gives you automatically, without either of us writing it down:
- The implied warranty of merchantability (§ 672.314) — goods must be fit for the ordinary purposes for which such goods are used, adequately contained and labeled, and conform to the promises on the label.
- The implied warranty of fitness for a particular purpose (§ 672.315) — where you tell us what you need the goods for and rely on us to select them, they must be fit for that purpose.
And here is the clause in the previous version of this document that could not work:
"All products are provided 'as is' and 'as available,' without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement."
Under the Magnuson–Moss Warranty Act, 15 U.S.C. § 2308, a supplier who gives a written warranty on a consumer product may not disclaim or modify the implied warranties — and a disclaimer that violates the section is ineffective for purposes of state law. A blanket "as is" disclaimer sitting alongside any written promise about the goods does not survive it.
So, plainly: we do not disclaim the implied warranties, and we would not be able to.
What you can ask of us when goods are defective
Within 30 days of delivery: return it for a full refund, or take a replacement — your choice, and we pay the return shipping.
After 30 days: the implied warranties still apply. Tell us what failed and when, and we repair, replace, or refund depending on what the failure is. We examine it and give you our actual reasoning — if we conclude it is wear rather than a defect, you get the real reason, not "outside warranty."
No written warranty is in force unless a product page says so. The previous version of our returns page promised a remedy "within the applicable guarantee period" without ever stating one. Magnuson–Moss § 2302 and 16 C.F.R. Part 701 require a written warranty to state its duration and its remedy, so rather than leave an empty promise in place, we state the position above. If we ever offer a written warranty, it will appear on the product page with its term and its remedy spelled out.
PART 3 — FDUTPA AND THE FTC ACT: HOW WE MAY DESCRIBE THINGS
Rulebooks: the Florida Deceptive and Unfair Trade Practices Act, Fla. Stat. § 501.201 et seq.; Section 5 of the FTC Act; and the FTC Rule on Consumer Reviews and Testimonials, 16 C.F.R. Part 465.
FDUTPA prohibits unfair or deceptive acts in trade or commerce (§ 501.204) and gives consumers a private right of action (§ 501.211). It is also why several statements you will not find on this site are absent on purpose.
Descriptions and images are part of the deal. Dimensions, composition, care instructions, and — for heated blankets — the information on the product page. Screens render color differently, and a modest difference between what you saw and what arrived is not a defect. A wrong color is. You are not expected to adjudicate which one it is: describe what you received, and where it is genuinely borderline we decide in your favor.
Prices do not go up so that they can come down. We do not inflate a price in order to advertise a discount from it.
"Free shipping" has no footnote. Free US shipping applies to every order, with no minimum and no "unless otherwise specified."
Reviews are real or they are not published. We do not write our own, do not pay for positive ones, and do not suppress genuine negative ones. 16 C.F.R. Part 465 prohibits fake and insider reviews and undisclosed incentives, and we would rather carry an honest two-star review.
No health claims. See PART 6.
PART 4 — THE BILLING RULES: YOUR MONEY
Rulebooks: the Fair Credit Billing Act, 15 U.S.C. § 1666, and Regulation Z, 12 C.F.R. § 1026.13.
The price at checkout is the price. Amounts are in US dollars. Sales tax is calculated at checkout based on your shipping address and shown before you pay. We add no handling fee, order fee, or card surcharge, and free US shipping applies with no minimum — the total you approve is the total you pay.
"Prices are subject to change without notice" applies to future orders. It never reaches an order already placed.
If a price is obviously wrong — a decimal in the wrong place — we may cancel before shipment and refund in full. We will never ship and then ask you for the difference.
We never see your full card number. Card details are entered in our payment processor's own fields and do not reach our systems. What comes back to us is the last four digits, the card type, and whether the payment succeeded.
Your separate right to dispute a charge. Under the Fair Credit Billing Act and Regulation Z you generally have 60 days from the statement date to dispute a billing error with your card issuer, and nothing in these terms limits that. We would rather you came to us first — a dispute freezes the funds while it runs, and we cannot refund the same transaction while one is open, so it usually takes longer than a direct refund. But the right is yours regardless, and we will not treat using it as a breach of these terms.
PART 5 — THE PART WE WROTE
Everything above would apply to your order whether or not this page existed. This part is ours, which is also why it is the shortest.
How the contract is formed
Browsing creates nothing. The previous version said that by visiting the site you agreed to the terms. You can read every page here and close the tab without entering into anything.
Your order is an offer; our shipping confirmation is the acceptance. If we cannot fulfill it, we tell you and refund in full.
Electronic records and signatures are valid between us under the E-SIGN Act, 15 U.S.C. § 7001 — which is why an email from you is enough to cancel, return, or make a claim. There is no form to complete.
Our 30-day return window — and where it comes from
You have 30 days from delivery to return an item for any reason, or none.
Worth being straight about: there is no federal cooling-off period for online purchases. The FTC's Cooling-Off Rule (16 C.F.R. Part 429) covers door-to-door and other off-premises sales, not e-commerce, and Florida has no general right-of-return statute. So these 30 days are ours, not the law's — we offer them because a blanket is hard to judge from a photograph, and we do not require a reason, ask for one, or treat the explanation as relevant.
No reason, no approval step, no restocking fee. You pay return shipping on a change of mind; we pay it on anything defective or wrongly sent. We never deduct a fixed percentage — not for missing packaging, not for anything else. Details are in the Returns Policy.
Changes to these terms
"It is your responsibility to check this page periodically for changes" — that clause is gone. Your order is governed by the version in force on the day you placed it, dated at the top. If a change affects an open order, we email you. Previous versions are available on request.
Using the site
You must be 18 to order, or have a parent or guardian place the order. Do not attempt to break into the site, scrape it, upload malicious code, impersonate anyone, or use it for an unlawful purpose.
We may decline or cancel an order where we reasonably suspect fraud, where a pricing error occurred, where stock is genuinely unavailable, or where an order appears to be for resale — and we refund in full and say why.
Links out are not ours, and their terms are theirs. Our own pages are ours, so if something on this site is wrong, tell us.
PART 6 — HEATED BLANKETS
Rulebook: the Consumer Product Safety Act, 15 U.S.C. § 2051 et seq., under which the CPSC regulates consumer product hazards and suppliers must report products that create a substantial product hazard (§ 2064(b)).
Safety is not your risk to assume. Safety is part of merchantability under Fla. Stat. § 672.314, and the reporting duty above runs to us, not to you.
If a heated blanket overheats, scorches, smells of burning, trips a breaker, or shows damaged wiring or a damaged controller — unplug it and contact us. We treat that as a safety matter rather than a returns query, you keep every right in PART 2, and we are obliged to assess whether it must be reported to the CPSC. That obligation is one of the reasons we want to hear about it directly rather than through a review.
What we ask of you is only what the instructions say: use it with its own controller and follow the manufacturer's instructions on the product page and in the box. Instructions differ between models; they are not generic.
Damage from use contrary to the instructions is not a defect — but "misuse" is not our default answer. Where the cause is genuinely unclear, we examine it and explain what we relied on.
What we do not claim. We make no health or medical claims about heated products — not about circulation, pain, recovery, or sleep. A heated blanket makes you warmer. That is the entire claim, and it is deliberately narrow. If you have a medical condition or impaired sensation, or are buying for someone who may not notice overheating, ask a healthcare professional, not a store.
PART 7 — WHAT WE TOOK OUT, AND WHAT WE DID NOT PUT IN
The "as is" disclaimer. Covered in PART 2. Ineffective under Magnuson–Moss § 2308.
The indemnification clause. The previous Section 14 required you to indemnify Hendrano LLC and a list of twelve categories of people, including our legal fees, for third-party claims. It is not here. It is a one-sided transfer of litigation risk onto a private buyer of a blanket.
The "entire agreement" clause. Also removed. If one of our team tells you something specific in writing about your order, that is part of your contract, and we do not get to disclaim it afterward.
"We reserve the right to refuse service to anyone for any reason." Not any reason — federal and Florida civil rights law prohibit refusing service on protected grounds. The legitimate version is in PART 5.
The license over anything you send us. The previous version let us edit, copy, publish, distribute, and translate any submission, with no obligation to pay or respond. We ask before publishing a review or a photograph and credit it as you ask.
And two clauses we deliberately did not add, which most US online terms do contain:
There is no mandatory arbitration clause. You are not required to take a dispute with us to an arbitrator instead of a court.
There is no class-action waiver. We are not asking you to give up the right to participate in a collective claim.
Both are common, both are generally enforceable, and both work by removing an option you would otherwise have. We would rather resolve the handful of disputes a blanket store generates on the facts.
PART 8 — WHERE TO COMPLAIN
Us first. support@hendrano.com. You will have a reply within 2 business days, and if we cannot resolve it in that reply we say what we are doing and when we will come back to you. If you disagree with our decision, say so — we look again, and a different person reviews it.
Your card issuer — see PART 4.
Florida Department of Agriculture and Consumer Services, Division of Consumer Services — the state's consumer complaint clearinghouse: 1-800-HELP-FLA (1-800-435-7352).
The Florida Attorney General's Consumer Protection Division, which enforces FDUTPA.
The Federal Trade Commission — ReportFraud.ftc.gov, including for the shipping rule in PART 1.
The courts. The small claims division of the county court handles most consumer claims without a lawyer.
Governing law: these terms are governed by the laws of the State of Florida and applicable federal law. We do not require you to sue in a particular county — a venue clause forcing you across the country is exactly the kind of term we have left out.
If any part of these terms is unenforceable, the rest continues to apply.
Nothing here waives any right you have under federal or state law. Not as a closing formality — as the organizing principle of the whole document. Four of the five rulebooks above are not ours to amend, and where our text and the law differ, the law wins.
WHERE THINGS ARE WRITTEN DOWN
Shipping Policy — times, tracking, damaged packages, and deadlines for reporting a problem. Returns Policy — starting a return, the return address, and how refunds are calculated. Privacy Policy — what we hold, why, for how long, and your rights, including under California law if you live there.
CONTACT
| Company name | Hendrano LLC |
| Address | 27001 US Highway 19 North, Clearwater, FL 33761, United States |
| support@hendrano.com | |
| Phone | +1 727-205-3670 |
| Customer service hours | Mon–Fri: 9:00 AM–5:00 PM |
| Sat & Sun | Closed |
| Response time | Within 2 business days |